In a joint survey, entitled ‘you and your accountant’, carried out by the UK200 Group and Clydesdale Bank, 86.8% of respondents said that poor or incorrect advice had encouraged them to take their business elsewhere.
A lack of a personal touch came second, with 65.8% of the vote, followed by high fees, which received 60.5%. Only 9.7% said that their accountants helped them achieve the best possible savings.
The FPB’s senior member services representative, Philip Moody, said: “One of the reasons that accountants recommend the FPB to their clients is because of our legal expenses insurance. It covers the cost of tax investigations, up to £75,000 in any one year, and still allows them to work with their own accountants at the same time.”
